Installation Issues

• Symptoms are: You retrieve the installation files and unzip them, double-click the installer.bat, and get a message: "Please go to the control panel to install and configure system components." This can happen if you downloaded the installation files to a drive that is different from the one on which you are trying to install the BusinessObjects Deski client. Try downloading and unzipping to the user's desktop, and run the installer.bat from there.
• Symptoms are: You either 1) get a DA0005 error, and when you click on the error message "details" it says that the DBDriver failed to load, or 2) you are installing Deski on a remote computer and you get an "openSessionLogon" error telling you it cannot establish a CMS connection.
  Resolution: You must log in to InfoView to activate Desktop Intelligence the first time you use it following installation. See the "Configure the Client" step in the Installation instructions for details.
• You get an "Operation TimeOut" error and the message that "Your internet server is not responsive." This probably means you are trying to use an older version of Business Objects (for example, this can happen when your desktop shortcut is still pointing to the old version). When you launch, make sure you are actually using Business Objects Enterprise XI release 2 / Desktop Intelligence.