Other Error messages and error conditions

  • Reports with date prompts returning no data: If you're not getting data back when running reports with date prompts (and the same values worked in Business Objects 5), make sure you're entering the date in 4-digit year format. For example, rather than entering "7/1/07" (for July 1, 2007), enter "7/1/2007".
  • If you attempt to open a report and you get an error:
    You are not authorized to use this document. (FRM0008)
    try one of the following solutions:
    1) Is this a Corporate Document? In which case, do not try to open the local copy, but instead go to File->Import from Repository...
    and use the new one from the repository.
    2) If this is a document you created yourself on your local computer using the old version (or modified and saved on your local computer using the old version), then, if possible, use the old version -- version 5.1.4 -- to open it. Go to File->Save As... and before you save it, click the box next to "Save for all users" in the lower left corner of the screen. Then click on Save, and close it. You should now be able to open it using Deski.
    3) You can also get this error if you created this document yourself on your local computer, then exported it to the Repository (for example, to your "Favorites" box in InfoView), and then subsequently deleted the one on the Repository. The local one will no longer be available to you -- or anyone else! To avoid this problem, always make a backup copy of your local document, before you delete a report on the Repository.

  • If you've run a query, but are not seeing any results on screen other than the column header cells, you may want to check to see if any of the following features are set:
    ·You are viewing the Structure of the report, rather than the actual data retrieved. (Check the View menu, Strucure setting.)
    ·There are Filters in your report. (Click on any cell that you can see, and choose Filters from the Format menu.)
    ·The report is folded, so that only headers appear. (First check the old checkbox on the General tab of the Standard Report Styles window, accessible from the Tools menu. If Fold there is unchecked, you may also want to check the same setting in Format/Table, to see if the report is folded there.
  • You log in to Deski and try to refresh a report, but get: "Error During SQL Execution: (DA0003) - CS, Job already in use".
    One possible cause of this error message is because Internet Explorer 7 has a default time out of 30 seconds compared with the Internet Explorer 6 time out of 60 seconds. For some queries, this is not enough time to refresh the entire query, since the client is connecting using an HTTP protocol to the server.
    It is necessary to extend the time-out limit on Internet Explorer 7. This can be done by adding a key to the registry.
    (CAUTION! The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall the Microsoft Windows operating system. Use the Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the registry files before you edit the registry. End users should NOT attempt this without first consulting with their Local Support Providers.)

    To resolve the error message (if you are using IE 7)
    1. Click Start > Run. The Run dialog box appears.
    2. Type “regedit” in the Open: text box. Click OK. The Registry Editor appears.
    3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings.
    4. Add a ReceiveTimeout DWORD value with a data value of (<number of seconds>)*1000. For example, if the required time out duration is eight minutes, set the ReceiveTimeout data value to 480000 (<480>*1000).
    5. Exit the Registry Editor.
    6. Restart the computer.
  • If your Business Objects menu bar disappears, try the following steps:
    1. From the Windows 'Start' menu, select 'Run'.
    2. Type "regedit" in the 'Run' dialog box.
    3. Locate and delete this folder in the registry:

      HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\default\BusinessObjects\Application
      Preferences\BusinessReporter\Desktop Intelligence
    4. Restart Desktop Intelligence
    5. If the steps above do not resolve the issue, try deleting the Desktop Intelligence folder under HKEY_USERS & the user's SID: HKEY_USERS\<user's SID>\ Software\Business Objects\Suite 11.5\default\BusinessObjects\Application Preferences\BusinessReporter\Desktop Intelligence
    6. Restart Desktop Intelligence
  • If the Classes and Object pane disappears from the Query Panel, try the following steps:
    1. From the Windows 'Start' menu, select 'Run'.
    2. Type "regedit" in the 'Run' dialog box.
    3. Locate and delete these two registry keys:
      • HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\default\BusinessObjects\Administrator User Prefs
      • HKEY_CURRENT_USER\Software\Business Objects\Suite 11.5\default\BusinessObjects\Application Preferences\BusinessDesigner
    4. Restart Desktop Intelligence
  • If you're having problems accessing the Slice and Dice window, click the Slice and Dice button again, and, when the window doesn't appear, hit Alt+space, and then Maximize the window.
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